Terms of Service

Who we are and what this covers

Reptor, De Lairessestraat 137, 1075 HJ Amsterdam, the Netherlands, reachable at info@reptor.ai.

These terms apply to every offer, order and agreement between Reptor and a client. We deliver business to business; consumer provisions do not apply. We reject a client’s own purchasing conditions unless we agree otherwise in writing.

What the service is

Reptor follows public sources on the subjects a client specifies: news media, social channels, review platforms, search results, broadcasts and the answers AI assistants give. From what is found we first determine relevance to the client, and for what is relevant we assess the sentiment and write a short summary, always citing and linking to the original publication.

What a subscription covers is set out on the pricing page and in the order confirmation. We may keep developing the service; features can change as long as the core of what was purchased remains intact.

Trial period

A subscription starts with seven days free. When the account is created we verify the payment details with one cent. Cancel within the trial and no charge follows. If the trial runs its course, the first charge follows on day eight.

Prices, invoicing and cancellation

Current rates are on the pricing page. Amounts exclude VAT and are charged monthly in advance.

There is no minimum term: a subscription can be cancelled monthly, ending on the last day of the current month. Months already paid are not refunded.

We announce rate changes at least a month in advance. If you disagree, you can cancel before the change takes effect.

Use of the service

The client is responsible for the accounts it creates and for what happens with them. Login details are personal.

The service may not be used to follow individuals without a legitimate interest, to serve unlawful or criminal purposes, or to resell to third parties. Agencies offering the monitoring under their own brand can do so under a separate white label arrangement.

Sources and copyright

Reptor respects the rights of publishers and creators. We do not reproduce parts of article texts: what the client sees is a relevance judgement, a sentiment assessment and a short summary, always with a reference and link to the source. Sources that opt out of text and data mining: their articles we do not mine.

The client may use the results within its own organisation and share them with parties working for it. Republishing results unchanged as its own product is not permitted.

Rights to the platform, the software and the underlying models remain with Reptor. The client retains the rights to what it supplies itself.

Availability and maintenance

We do our best to keep the service continuously available, but give no guarantee of uninterrupted availability. Maintenance is planned outside office hours where possible.

The service depends on third party sources such as search engines, social platforms and AI providers. If such a source changes or disappears, we adapt; that may affect what can be measured.

What the service is not

Reptor delivers signals and analysis, not legal, financial or communications advice. Judgements on relevance and sentiment are produced with AI models and are a tool; the client decides what to do with them. We cannot guarantee completeness of sources.

Liability

Our liability is limited to direct damage and to no more than the amount the client paid in the twelve months preceding the event causing the damage.

We are not liable for consequential loss, lost profit or missed savings, nor for damage arising from decisions the client takes on the basis of the signals. These limitations do not apply in the case of intent or deliberate recklessness on our part.

Privacy and processing

How we handle personal data is set out in our privacy policy. For the monitoring we carry out for a client we act as a processor, for which we conclude a data processing agreement.

Termination

Either party may end the agreement monthly. In the case of a serious breach that is not remedied within a reasonable period after written notice, the agreement can be ended immediately.

After termination the data remains available for export for three months, after which we delete it.

Changes to these terms

We may amend these terms. Changes are announced at least a month in advance. If you disagree with a change that materially worsens your position, you can cancel before it takes effect.

Governing law

Dutch law applies to everything involving Reptor. Disputes are submitted to the court of Amsterdam, after we have first tried to resolve matters together.